Terms of service

These terms apply when you use tottelo.co and buy from Tottelo. Your rights as a consumer under the Australian Consumer Law always come first.

1. Who we are

Tottelo, 7–9 Henrietta Street, Covent Garden, London, WC2E 8PS, United Kingdom. Email: hello@tottelo.co.

2. What we sell

Personalised animated movies in which a child is the hero, made from a first name and one photo. The free preview shows still pictures of the child in the story; the full movie is made after you order. Movies are delivered digitally by email (see our digital delivery policy).

3. Photos and names you give us

You confirm that you have permission to use the photo and name you upload, and that you are the child's parent or guardian or have their permission. We use them only to make your preview and movie. We never publish them, never use them in our advertising and never use them to train AI. Photos are deleted after your movie is made. See your child's photos and our privacy policy.

4. Previews

Previews are free and created with AI. They show how your child will look in the story; small differences from the final movie are normal. Previews are kept for a limited time.

5. Orders and payment

Prices are shown in Australian dollars (AUD) before you pay. When you place an order you make an offer to buy; the contract starts when we confirm your order by email. We may refuse an order, for example if a photo cannot be used, and will refund you in full if we do.

6. Your movie

Your movie is for personal, non-commercial use: you may watch it, keep it and share it with family and friends. The stories, characters, music and artwork remain our property or that of our licensors.

7. Cancellations, changes and refunds

See our refund policy, including the 30-day happiness guarantee and your rights under the Australian Consumer Law.

8. Acceptable use

Please don't upload photos you don't have permission to use, photos of someone other than the child the movie is for, or anything unlawful or offensive. We may refuse to make a preview or movie from such content.

9. Our responsibility

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Subject to those rights, we are responsible for loss or damage you suffer that is a reasonably foreseeable result of our breaking these terms or failing to use due care and skill, and we are not responsible for loss that was not reasonably foreseeable, or for business losses.

10. Changes to these terms

We may update these terms. The version shown when you placed your order applies to that order.

11. Law

These terms are governed by the law of England and Wales, where Tottelo is based. If you are a consumer in Australia, this does not take away any protection you have under the Australian Consumer Law, and you can bring legal proceedings in the courts of the Australian state or territory where you live.