Shipping policy

Digital delivery

Tottelo makes personalised animated movies. Everything is delivered digitally: no physical product or parcel is shipped, and there are no shipping or customs charges.

How you receive your movie

Each movie is made to order after payment, from the name and photo you provided for the preview. When it is ready we send it to the email address used at checkout, as a private link to watch it and a link to download it. Please use a correct email address, check your spam folder, and keep a downloaded copy.

When it arrives

Your movie is delivered by email within 48 hours of your order. If anything delays it, we will tell you by email. If you need it for a particular date, please email hello@tottelo.co before you order so we can confirm the date can be met. Your rights under the Australian Consumer Law if delivery is late are not affected.

Watching your movie

You need an internet connection and a device that can play video (TV, tablet, phone or computer). Your internet provider may charge for data.

Missing or not working

If you cannot find your delivery email, open the link or download the movie, email hello@tottelo.co with your order number and the email used at checkout. Changes and refunds are covered in our refund policy.